Shadow Technology today appear that Banque Libano-Française had called it's flagship artefact Call-Shadow for the recording and administration of blast calls over it's Cisco Call Manager IP-PBX, afterwards all-encompassing testing artefact evaluation.
Hertfordshire, UK -- Shadow Technology today appear that Banque Libano-Française had called it's flagship artefact Call-Shadow for the recording and administration of blast calls over it's Cisco Call Manager IP-PBX, afterwards all-encompassing testing artefact evaluation.
The software band-aid will be installed in France and in the Middle East and will be acclimated to accomplish absolute recording and administration of calls aural its assorted call-centres.
We activated a amount of articles for this role and Call-Shadow was a bright champ in agreement of installation, affluence of use and affordability It akin all of our requirements and has the adequacy to calibration to abundant greater numbers of extensions and calls if we charge it We are actual blessed to accept anchored this business with a acclaimed and celebrated applicant such as BLF We achievement to extend our assimilation added into the Middle East through partnerships and the advance of takeup of our avant-garde products Call-Shadow was abundantly activated adjoin added bazaar arch alarm administration articles and came top in all areas "We activated a amount of articles for this role and Call-Shadow was a bright champ in agreement of installation, affluence of use and affordability" said Michel Wakil, Director of Telecoms at BLF. "It akin all of our requirements and has the adequacy to calibration to abundant greater numbers of extensions and calls if we charge it"
Alex Kafkarides, Director at Shadow said "We are actual blessed to accept anchored this business with a acclaimed and celebrated applicant such as BLF" "We achievement to extend our assimilation added into the Middle East through partnerships and the advance of takeup of our avant-garde products" "Call-Shadow was abundantly activated adjoin added bazaar arch alarm administration articles and came top in all areas" he added.
Call-Shadow is a sophisticated, distributed, simple to use low amount Call recording Software artefact that annal VoIP calls application arrangement sniffing. It does not crave any CTI links with either Cisco CallManager or Avaya Communications Manager. Cost is about $350 per monitored phone.
The latest absolution of "Call-Shadow" is accessible for download from www.shadow-technology.co.uk and can be acclimated for 30 days. Shadow Technology is aswell gluttonous resellers Globally - amuse acquaintance sales@shadow-technology.co.uk to acquisition out added about our chargeless to accept Reseller Program.
About Call-Shadow
Call-Shadow is an simple to use alarm recording band-aid that accouterments the accumulated alarm almanac befitting action and provides secure, simple acceptance to alarm records.
It allows managers to analysis buzz calls according to their workgroup.
Users are empowered by accouterment them with accurate annal of their calls.
Call-Shadow can be acclimated in mission analytical implementations, because it has a absorption arrangement with an beat fail-over system, with no individual point of failure. Should a server in a array become unavailable, its workload is disconnected amid its aeon after abettor intervention. Such a absorption arrangement is abundant above to a simple hot-swap standby arrangement because all servers are working, accouterment scalability and back-up at the aforementioned time.
All acceptance to replays is logged and can be audited by accustomed users.
Call-Shadow is awful chip with Cisco CallManager, accepting an XML buzz account which allows replaying calls anon on the phone, and accepting chip with CallManager's user agenda (LDAP DCDirectory) for unified authentication.
It is accessible in two configurations, to facilitate appliance in a alarm centermost or company-wide.
Features and Benefits
✔ Record buzz calls according to adjustable policies. You can almanac every alarm and accumulate alone what is important. Rules and filters can be authentic to adapt calls by buzz amount or user name patterns.
✔ Monitor abide calls: Listen to a alarm as it happens, after any conferencing. You can aswell buzz to the abettor after accepting heard by the alien party.
✔ Review, Adnotate and e-Mail buzz alarm recordings. Search by addition ids, buzz numbers, adnotations, time. Everybody can acceptance their own calls by default, but alone appointed admiral can acceptance added buzz calls.
✔ Organize calls application flexible, blush coded, folders. Calls can aswell be automatically assigned to folders, application filters.
✔ Call Retention Policies - Recordings can be kept for a aeon of time or until the hard-drive is filled. Some calls are added important than others, so rules can be set to administer anniversary chic differently.
✔ On Demand Recording lets you accumulate just the important calls, application a buzz service.
✔ Multi Site: With Call-Shadow, you can almanac and administrate abounding arrangement partitions as if they were one, at no added cost.
✔ Mission Critical Reliability - associate to associate absorption arrangement with no individual point of failure. Should a server abortion occur, its aeon in the array will automatically ascertain it and allotment the workload. Calls in advance are recorded from area it left.
✔ Scalable to bags of ports, if application assorted servers. Calls can still be browsed & searched from a axial server. The absolute recordings accumulator is broadcast amidst servers.
✔ Specialized Speech Compression lowers the accumulator requirements 8 times over MP3 and allows 18,000 hours of buzz calls accumulator on one 120 GB harder drive.
✔ Call History - chase a alarm as it is transferred, put on authority or anchored
✔ Audit Replays - anticipate recordings bribery by browsing the account of accesses to a call.
✔ XML Phone Service - calmly analysis your accomplished calls from your XML enabled buzz (Cisco IP Phones 7940, 7960 & 7970). Authenticate, Browse, Play, Rewind, e-mail, mark important. You can aswell accredit calls to folders.
✔ Supervisor Access - Assign sets of phones to supervisors, application lists of buzz numbers, or several types of patterns.
✔ Thin Client Deployment - The administering and user accoutrement run in a web browser, be it Internet Explorer, Firefox or Opera.
✔ Integrated Authentication - Authentication is chip with Cisco CallManager's agenda server, so user accounts and passwords charge to be set alone once.
✔ Integrated Support Tools - Request & accept abstruse abutment with a few clicks application the Remote Helpdesk abutment tool.
✔ Passive arrangement sniffing assures aught appulse of recording on PBX achievement and improves arrangement reliability.
✔ Try Before You Buy - Download a fully-featured appraisal adaptation with a affable agreement astrologer from www.shadow-technology.co.uk.
About Shadow Technology
Shadow Technology was founded in 1998 and is cocky funded. The aggregation has remained focused on allowance our barter acquire cogent amount technology articles in the IP and Call Centre arena.
Culture
We pride ourselves on carrying a above acquaintance and in accouterment able services. The Shadow Technology aggregation has been recruited through claimed acquaintance and we accordingly advance top standards and accomplished communication. The adeptness to allotment ability is frequently invaluable.
Software Products
Call-Shadow is a advanced IP call-recording band-aid for SME companies. It provides Enterprise akin appearance and scalability at beneath than bisected the amount of acceptable Call-centre products.
Vision
Shadow Technology will abide focused and abide to abound its acceptability as a solutions provider and to access its amount through the development of software IPR.
Shadow Technology is abreast captivated and based in Bishop's Stortford, Hertfordshire , UK and MA, USA, with all-around advantage through their resellers and partners. For added advice acquaintance +44-1279-777946 or appointment the Shadow Technology Web website at www.shadow-technology.co.uk.
Press contacts:
Alex Kafkarides - Shadow Technology
Tel: +44 - 1279 755247
Web: www.shadow-technology co.uk
Shadow Technology (UK) Ltd. Registered in England, Registration No. 276819
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