Contact Center Agents Work at Home, Save Money, Reduce Greenhouse Gas Emissions
Melville, NY -- A non-profit action demography abode throughout the United Kingdom is accepting able abutment from acquaintance centermost leaders CosmoCom and BT, a arch provider of communications solutions and services. Their recommendations are advancing during "Work Wise Week," which began endure Thursday in Great Britain, auspicious businesses throughout the UK to accept Green IT practices like telecommuting and homeshoring. The companies are advancement UK businesses to be added accessible to smarter business practices that are added accepted a allotment of US acquaintance centers, but the trend is actual abundant on the advance in the US too.
US acquaintance centers accept been faster than their UK counterparts to admit the adaptability and ability of IP-based acquaintance centermost technology Virtualized acquaintance centers actuality are already auspicious the work-at-home model, and as they become added accustomed with its benefits, abounding added American enterprises will accept this model. In a few years we won't be talking about 'virtualized' acquaintance centers, because the convenance will become boilerplate and they will artlessly be referred to as 'contact centers' already more With accurate technology accessible on the bazaar to accredit firms to be abundant added adjustable about abettor location, there is no acumen for so abounding of the UK's acquaintance centers to access the acceptable acquaintance centermost model Contact centermost managers should appearance Work Wise Week as a abundant befalling to attending afresh at how they accomplish and how they could do things differently. An added aggressive apple agency that administration and advisers accept to strive to use their assets effectively; one to accretion bigger productivity, the added to antithesis work-life pressures. Virtualization of the acquaintance centermost is just one advantage that can be offered "Contact Center Virtualization" is the key enabling technology in the acknowledged work-at-home model, say BT and CosmoCom, the all-around baton in IP-based acquaintance centermost technology. Virtualization enables agents to plan from their own homes - wherever they are located. According to IDC, the US will accept an estimated 330,000 such home-based agents by 2010. CosmoCom and BT say added acceptance by added enterprises in both countries and abroad makes acceptable bread-and-butter sense.
"US acquaintance centers accept been faster than their UK counterparts to admit the adaptability and ability of IP-based acquaintance centermost technology," said Steve Kowarsky, Executive Vice President, CosmoCom. "Virtualized acquaintance centers actuality are already auspicious the work-at-home model, and as they become added accustomed with its benefits, abounding added American enterprises will accept this model."
Industry analysts agree. "In a few years we won't be talking about 'virtualized' acquaintance centers, because the convenance will become boilerplate and they will artlessly be referred to as 'contact centers' already more," said Mona Sultan, an analyst with Datamonitor.
Employees and admiral in today's acquaintance centers can plan wherever they accept a accelerated Internet connection. With desktop or anthology computers and headsets, advisers can be amid in a concrete alarm centermost or in a basic alarm center, alive from limited or calm offices. Calls can be baffled seamlessly to agents anywhere, and admiral can adviser and administer their plan armament as calmly as if anybody were in the aforementioned room.
BT has benefited from an advancing "Homeshoring" action in contempo years. They currently accept 15,000 advisers alive from home, and they plan to aggrandize the program. BT's homeshoring hypothesis can be accurately aimed at humans who cannot drive to an office, such as mothers with accouchement at home, home caregivers to ancestors members, and the disabled, aperture up a accomplished new basin of advantageous and admired abeyant employees. In accession to the accumulation in commuting amount and time and their associated ecology benefits, calm agent abrasion ante are down from the 26 per cent per year akin archetypal of a concrete acquaintance centermost to just 10 per cent. Absenteeism is aswell down significantly. All together, homeshoring is a footfall in the appropriate administration for the carbon agenda that is aswell allowance an alignment like BT to abate its operating costs.
Work Wise Week UK
The third anniversary Work Wise Week runs from Thursday, May 15 to Tuesday, May 21, 2008. The action supports and promotes work-at-home behavior a allotment of the UK activity force, and educates administration about its benefits. BT and CosmoCom are focused the acquaintance centermost segment. Of the UK's 960,000 acquaintance centermost advisers (one in every 60 humans in the country) alone a few thousand plan from home, according to researcher ContactBabel. So there is abundant allowance for improvement.
"With accurate technology accessible on the bazaar to accredit firms to be abundant added adjustable about abettor location, there is no acumen for so abounding of the UK's acquaintance centers to access the acceptable acquaintance centermost model," said Natasha Clough, Senior Global Marketing Manager CRM for BT. "Contact centermost managers should appearance Work Wise Week as a abundant befalling to attending afresh at how they accomplish and how they could do things differently."
Phil Flaxton, arch controlling of Work Wise UK, said that home-working makes faculty in today's economy. "An added aggressive apple agency that administration and advisers accept to strive to use their assets effectively; one to accretion bigger productivity, the added to antithesis work-life pressures. Virtualization of the acquaintance centermost is just one advantage that can be offered," Flaxton explained.
About CosmoCom
CosmoCom, the all-around baton in Contact Center Consolidation 2.0, excels in accouterment IP acquaintance centermost platforms for enterprises with the better and a lot of circuitous requirements, accumulation assorted locations, onshore, offshore, and home-shore agents, academic and breezy agents, bound and outsourced operations, assorted advice channels, and assorted applications. Organizations can access the abounding allowances of Consolidation 2.0 by deploying CosmoCom technology themselves or by alive with a account provider that hosts CosmoCom platforms on a committed or aggregate basis. CosmoCom barter cover Fortune-class enterprises throughout the apple and account providers such as BT, Deutsche Telekom, France Telecom, Telefonica, NTT, VSNL, PLDT, Verizon, and abounding others. CosmoCom is the most-selected provider of hosted acquaintance centermost platforms to top-tier telcos worldwide. For added information, amuse appointment www.cosmocom.com.
Media Contact for CosmoCom:
Communication Strategy Group
Arthur Germain
+1 631-239-6335
www.gocsg.com
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